Meet Holistic Nursing Solutions, a community nursing and care services provider operating across New South Wales and Queensland. Founded 11 years ago by Amy Darvall, the business started with just one person and a clear sense of purpose: deliver high-quality nursing and care to people in the community, where they need it most.
Today, that vision has grown into a team of over 75 and a client base of more than 300 active clients. The work is complex, regulated, and deeply human, every job involves a real person's care, and every process needs to reflect that.
In sectors like NDIS and aged care, getting the details right is the base for a good practice.
Tackling One Problem After Another
Growing a care services business from one person to 75 is no small feat. But growth without the right systems creates a different kind of problem: one that compounds quietly until it starts costing you time, money, and credibility.
Before WorkflowMAX, Holistic Nursing Solutions ran on manual, labour-intensive processes. The kind that work when you're small, and quietly break as you scale.
The pressure was showing up across the business:
- Invoicing errors that led to declined claims and delayed payments
- No reliable way to track where each job stood, from lead through to completion
- Quoting that couldn't keep up with client demand
- Accreditation requirements for NDIS and ACSA that demanded consistent, accurate documentation
Implementing a Job Profitability OS From the Get-Go
WorkflowMAX gave Holistic Nursing Solutions something the business had outgrown its old processes trying to find: a full job lifecycle in one place, from the first lead to the final invoice.
For Amy and her team, the shift was immediate across every part of the operation:
- Full lifecycle visibility. Amy can jump into any job at any stage and see exactly where it stands: lead, quote, approval, delivery, invoice. No chasing. No guessing.
- Forecasting and time tracking. One of the platform's most critical features for Holistic Nursing Solutions is the ability to monitor and track approved time across active jobs. It keeps invoices accurate, prevents declined claims, and enables same-day quoting.
- Customised fields for compliance. The team relies heavily on WorkflowMAX's customised fields and reporting to meet accreditation requirements for both NDIS and ACSA: two of the most demanding regulatory frameworks in the care sector.
- Integrations that do the heavy lifting. Google, Xero, and Zapier connect the platform to the rest of the business, reducing manual handling and keeping data flowing cleanly across every function.
Looking Straight at the 5-Year Horizon
Eleven years in, Amy Darvall isn't slowing down. And neither is the platform she's built the business on.
WorkflowMAX has given Holistic Nursing Solutions the confidence to keep growing without losing visibility or control. In a sector where accuracy and compliance are non-negotiable, that foundation matters more than most.
The team has embraced it too. The efficiencies WorkflowMAX brings to day-to-day work, especially the flexibility of customised fields, have made complex, regulated work feel manageable rather than overwhelming.
